Support Desk Activities

Providing practical advice and assistance
Are you drawing up a contract and in need of a second opinion? Do you need advice on dealing with a new piece of legislation? Are you struggling to find local contacts at your next port of destination? That is the moment to call our Support Desk. They are able to call on our large pool of professional knowledge and our comprehensive database to provide you with the answers you need.
Advising you on how to manage risks effectively
The best way of achieving good commercial results and keeping insurance costs to a minimum is to reduce or avoid risks. Our Support Desk team will advise you on how to manage your risks in the most advantageous way. They can also offer appropriate support for risk and loss prevention, including condition surveys, research into ship quality and management, research into recurring loss patterns, and tailor-made risk and loss prevention programmes.
Collective knowledge
At RaetsMarine, we believe that knowledge is power. The more knowledge we have, the better we can service our customers. And that’s why we place particular emphasis in our Collective Knowledge Approach. Our aim is to bring together the knowledge provided by our network of correspondents, our surveyors and our lawyers, as well as our clients, to create a database of knowledge that can be accessed anywhere, irrespective of global location.

Keeping you up to date on the law
Maritime law is constantly changing. Our legal experts follow developments very carefully, so that we can advise you on the basis of the latest legislation and legal insights. We publish legal updates online at www.RaetsCommunity.com , and will be pleased to answer any individual legal queries you may have.
Helping you to analyse claims

If you are repeatedly making very similar claims, it is likely that there is a single, underlying problem. The professionals at out Support Desk will help you to analyse your claims and find a solution.
Ensuring efficient communications

RaetsMarine can offer its clients the whole range of marine insurance services. As a result, you may find yourself dealing with more than one of our underwriters or claims professionals. To make sure communications are as efficient as possible, the Support Desk manages all relevant information about your circumstances, storing it in one integrated file so that it is available at the click of a button whenever you contact or visit us. At the same time, the Support Desk shares relevant information with our claims analysts and underwriters, so that they are always fully up to date with your situation.
Providing transparent financial control

Naturally, your insurance policy only covers you as long as you are up to date in paying the premiums. To make sure you do not inadvertently find yourself unprotected, our Support Desk maintains accurate records of invoiced and outstanding premiums and will alert you in good time to any impending problems.