Collective Knowledge Approach
- Drawing on our global network
RaetsMarine has a worldwide network of professionals, who stay in touch with our Support Desk through our system of Service Level Management. As a result, we can quickly put you in touch with someone who has the knowledge and expertise you need. This is particularly useful if you are travelling somewhere new and you need on-the-spot advice to deal with local problems.
- Collecting new information
To help us answer your queries as quickly as possible, we are constantly collecting new information about marine insurance, shipping and maritime law, which we then feed into our in-house database. The database is fully integrated into all our IT systems, so it is available to us – and to you – no matter which office you approach for help or guidance. This means you always have easy and rapid access to the latest knowledge.
- Maintaining clarity through Service Level Management
To make sure we give you the very best service whenever you need it, we integrate all our services and resources (including any we may outsource) into a Service Level Management system.